Return Policy

Return Eligibility:

  • Items must be returned within 30 days of receipt.
  • Patches must be unused, in their original condition, and in the original packaging.
  • Customized patches are non-returnable unless they arrive damaged or defective.

Return Process:

  1. Initiate a Return: To start a return, please contact our customer service team at [insert contact email or phone number] with your order number and the reason for the return.
  2. Receive Return Instructions: Our team will provide you with a return authorization and instructions on how to send the item back.
  3. Pack and Ship: Securely pack the items you are returning and ship them to the address provided in the return instructions. We recommend using a trackable shipping service for your return.

Refunds:

  • Once we receive your return and inspect the items, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase.

Exchanges:

  • If you would like to exchange a patch for a different design or size, please initiate a return for the original item and place a new order for the desired patch.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order for a replacement or refund.

Customer Satisfaction Guarantee: We pride ourselves on our customer satisfaction. If you have any questions or concerns about our return policy or your order, please don't hesitate to reach out. Our team is here to help!